Submit a request
Use the form below with your order number, product details, return reason and preferred outcome.
SX Pro Returns
Returns & Exchanges
Need to return an item? Start with a return request so we can confirm the correct route, authorise the return and help avoid delays. Please do not send anything back until our team has confirmed the next step.
Return authorisation first
Tell us what you need to return and why.
We’ll review the request, confirm eligibility and advise whether the best route is refund, replacement, repair, inspection or warranty support.
How returns work
A simple return process
The fastest route is to give us the right details first, wait for authorisation, then send the item back safely using a tracked service.
Wait for approval
We’ll check the request and send you the correct instructions before anything is returned.
Pack it properly
Use the original packaging where possible, include accessories and protect the item well for transit.
We inspect & resolve
Once received, we’ll inspect the return and arrange the agreed refund, replacement, repair or next step.
Choose the correct route
What kind of return is this?
Change of mind
If you no longer need the item, submit the request within the returns period and keep the product complete, clean and carefully packed.
Faulty or not working
If you believe the item is faulty, tell us exactly what is happening and include photos, videos, error messages or setup details where useful.
Arrived damaged
Please report transit damage quickly and include clear photos of the outer box, internal packaging and the product itself.
Wrong item or exchange
If something is incorrect, missing or you need an exchange, submit the request and we’ll confirm the cleanest way to resolve it.
Before you send anything back
Return condition matters
Keep it complete
Include the product, accessories, power supplies, cables, manuals, documentation, licences and original packaging where supplied.
Pack it safely
Please use suitable outer packaging. Product boxes should not be used as the shipping box on their own.
Use tracking
For change-of-mind returns, you are responsible for return shipping and we strongly recommend a tracked, insured service.
Wait for approval
Returns sent without authorisation can be delayed or refused, especially for large, freight, international or warranty-related items.
Returns terms
Key information
Change-of-mind returns
For most eligible online purchases, you can request a change-of-mind return within 14 days of receiving the item. Once you have told us you wish to return it, the item should be returned promptly and in line with the instructions we provide. For change-of-mind returns, return shipping costs are normally the customer’s responsibility.
Refund timing
Once your return has been authorised and received, we will inspect the item and process the agreed refund, replacement or credit. Refunds are normally processed within 14 days of us receiving the item back. Where required by law, standard outbound delivery charges are refunded; premium delivery upgrades may only be refunded up to the standard delivery amount.
Deductions for use, damage or missing items
You may inspect a product in a similar way to how you would in-store. If an item has been used beyond reasonable inspection, damaged, poorly packed, returned incomplete, or is missing accessories, documentation or packaging, we may make a fair deduction from the refund to reflect the loss in value. Severe damage may make the item unsuitable for refund.
Items that may not be eligible for change-of-mind return
Some products may not be eligible for a change-of-mind return unless faulty. This can include custom-made, personalised or bespoke items; sealed software or licence products once opened, redeemed or activated; and sealed items that are not suitable for return for health or hygiene reasons once opened or used, such as certain microphones, headphones, windscreens and pop shields. If a product is marked Special Order, made-to-order or bespoke, please contact us before purchasing if return eligibility is important.
Faulty, damaged or incorrect products
If an item appears faulty, has arrived damaged, or is not what you ordered, please use the return request form and select the relevant reason. We may ask for photos, videos, serial numbers, software versions or troubleshooting details so we can confirm the correct remedy. If a product needs to come back for inspection, we will confirm the shipping arrangements before it is returned.
No fault found after inspection
If an item is returned as faulty but no fault is found, or the issue is caused by setup, cabling, compatibility, software configuration or another connected item, an inspection and return shipping charge may apply. We will explain the outcome before returning the product to you.
Large, freight or international returns
Consoles, furniture, large items, freight shipments and international returns require specific instructions before shipping. For international returns, the shipment should be clearly marked as returned goods / return to seller to help avoid unnecessary duties and taxes. We may refuse unauthorised returns or shipments that have not followed the agreed return process.
Warranty returns
Many products include a manufacturer’s warranty, and some brands offer longer cover once the product is registered. Warranty handling depends on the product, brand and fault. Submit the request with your order details, serial number and fault description so we can advise the correct warranty or repair route.