Shipping Policy

Last updated: 31 August 2026

This policy explains how SX Pro processes and delivers orders placed through sxpro.co.uk.

Delivery charges and options

Available delivery services and their prices are calculated at checkout based on your delivery address, the contents of your order and product availability.

Delivery options can vary by postcode. Certain timed, next-working-day and Saturday services may not be available in Northern Ireland, the Scottish Highlands, islands or other remote locations.

Dispatch times

Products shown as In Stock are normally dispatched on the same working day when ordered before 3:30pm UK time.

Products supplied from one of our UK distribution partners or virtual warehouses may have an earlier same-day processing cut-off of 1:30pm UK time. The estimated availability or delivery information shown on the product page will indicate when an item is expected to be ready.

Orders placed after the applicable cut-off will normally be processed on the next working day.

Working days are Monday to Friday, excluding UK bank holidays and published holiday closures. Any countdown, dispatch date or delivery estimate shown on our website will take these closures into account.

Delivery estimates

Delivery dates displayed on product pages or at checkout are estimates rather than guaranteed delivery dates unless we have expressly confirmed otherwise in writing.

Although we and our delivery partners make every reasonable effort to meet the selected delivery date, delays can occasionally occur because of circumstances outside our control, including courier disruption, severe weather, transport problems or incomplete delivery information.

If your order contains products with different availability dates, we will normally dispatch the order when all products are ready. Where appropriate, we may contact you to discuss sending available products separately.

Available-to-order products

Products described as Available to Order, back-ordered, made to order or specially ordered are not held in immediate stock.

Any lead time shown is based on the latest information supplied by the manufacturer or distributor and may change. We will contact you if we become aware of a significant delay.

Please contact us before ordering if you require an item by a particular date.

Tracking and delivery

Where tracking is available, we will send the tracking details to the email address or telephone number provided with your order.

Some deliveries may require a signature or other proof of delivery. Please ensure somebody is available to receive the parcel or follow the courier’s instructions for rearranging delivery.

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be changed. We cannot guarantee that an address can be amended once an order has entered processing or been dispatched.

Additional charges resulting from an incorrect address, refused delivery or repeated unsuccessful delivery attempts may be passed on to the customer where reasonably incurred.

Click and collect

Collection is available from SX Pro in Letchworth for eligible products.

Products held in stock are usually ready to collect within one hour during our opening hours, but please wait until we have confirmed that your order is ready before travelling.

Collection times for available-to-order or supplier-stock products will vary. We will contact you as soon as the complete order is ready.

We may ask for your order confirmation and photographic identification when you collect high-value products.

International delivery

We deliver only to the countries and regions for which a delivery service is offered at checkout. If no delivery option appears for your address, please contact us before placing the order.

International delivery times are estimates and may be affected by customs clearance.

Unless checkout expressly confirms otherwise, the recipient is responsible for any local import VAT, customs duty, brokerage charge or other fee imposed by the destination country. These charges are not controlled by SX Pro and are not included in our delivery charge.

Some products or brands cannot be supplied outside the United Kingdom because of manufacturer or distribution restrictions. Where a restriction applies, the product will be unavailable for international checkout or we will contact you before processing the order.

Damaged parcels

Please inspect your delivery as soon as possible.

If a parcel appears visibly damaged, please record this when accepting it where possible. Contact us as soon as possible—ideally within 48 hours—with:

• Your order number

• A description of the damage

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of the affected product and its packaging

Please keep all packaging until we confirm that it can be discarded, as the courier may require it when investigating a claim. Reporting damage after 48 hours does not affect your statutory rights, but prompt notification makes it easier for us to resolve the issue.

Missing or delayed deliveries

If tracking shows that your order has been delivered but you cannot locate it, please check with other members of the household, neighbours, reception staff and any designated safe place before contacting us.

If a tracked parcel has stopped progressing or has not arrived within the expected period, contact us at info@sxpro.co.uk. We will investigate the delivery with the courier.

Please do not arrange a replacement purchase or return to sender without speaking to us first.

Digital products

Digital products are delivered electronically and are not subject to physical shipping charges or delivery times. Access details or licence information will be sent separately to the email address supplied with the order.

Returns

Shipping and delivery are separate from your right to cancel or return an order. Please see our Returns Policy for information about cancellations, return eligibility, return postage and refunds.

Contact us

For delivery questions, special requirements or assistance with an existing order, contact:

Email: info@sxpro.co.uk
Company: SX Pro