Find the official setup info
Manuals, quick-start notes and brand support pages often contain the current setup steps, compatibility notes, drivers and firmware information.
SX Pro Support
Technical Support
Tell us what’s happening and we’ll help you find the right next step. For faults, warranty questions, setup issues and software problems, the support form below creates a ticket with the details our team needs to help properly.
Before you submit a ticket
A few things that help us help you faster
You don’t need to become a technician before contacting us. These pointers simply help rule out the common causes and give us enough context to move your case forward quickly.
Try the simple swaps
Where practical, test another cable, port, power outlet, session, host computer or connected device to narrow down what is causing the issue.
Capture what happens
Photos, videos, screenshots, recordings and exact error messages are extremely useful, especially if the problem is intermittent.
Have product details ready
Order number, serial number, product name, computer/DAW details and software versions give us the clearest starting point.
Choose the right route
What do you need help with?
Possible fault
If the product is not behaving as expected, send the ticket with order details, serial number and what you have already tried.
Warranty or repair
If the product was purchased from SX Pro, we can advise the correct warranty, repair or inspection route.
Setup or software issue
Include operating system, DAW, driver, firmware and connected equipment details so we can understand the setup.
Time-sensitive problem
If this affects a session, installation or urgent deadline, call us as well as submitting the ticket so we have the details in writing.
What to include
The details that make support faster
Order and product details
Order number, invoice number, product name, brand, serial number and the name/email used when purchasing.
System details
Computer model, operating system, DAW, interface, connected equipment, driver version and firmware version where relevant.
What is happening?
Tell us when the issue started, how often it happens, whether it is repeatable and whether anything changed recently.
Evidence and examples
Photos, videos, screenshots, recordings, error messages or links can help us understand the issue much more quickly.
Important notes
Before sending anything back
Do not send products back without contacting us first
Please speak to us before returning any product for inspection, repair or warranty handling. This allows us to confirm the correct process and avoid delays.
Products not purchased from SX Pro
If your product was not purchased from SX Pro, we may still be able to offer general advice where possible, but warranty, repair and replacement support should normally be handled by the original dealer or the manufacturer.
Software, firmware and compatibility issues
For interfaces, converters, controllers, digitally controlled analogue hardware and software products, many issues are linked to driver versions, firmware, operating system compatibility or DAW setup. The manufacturer’s latest compatibility information is often the best first reference.