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Returns

Changed your mind?

You have up to 14 calendar days from receiving your goods to return them for a full refund. Items must be returned unused and unopened, in the same condition they were delivered. This excludes products that are bespoke/special order or any products that may not be returned due to hygiene issues (all headphones and most microphones.)

Any items that have been opened are subject to a restocking fee, based upon the condition the product is returned in.


Faulty Items

If you receive an item that you believe to be faulty, please call or email us to troubleshoot the issue. Once the item is confirmed to have a fault we will arrange a replacement or refund.


Returns Authorisation

Items may only be returned to us once authorised. Please do not ship any item(s) to us without a returns authorisation.


Warranty

Most products carry a 1 year manufacturers warranty, although many offer longer warranty periods. Information on an items warranty period can be found on it's product page on our website.


Digital Products

Digital/software products can not be returned, as they are of a one-time-use nature. Once a serial number has been sent we cannot cancel orders of this type.


Packaging and Sending Your Items

Once you have received a returns authorisation from us, you may return it to us at the address emailed to you with your RMA. Returns cannot be accepted to any other address.

Items must be returned in brand new condition, in their original, unsealed packaging. In addition to this, they must be shipped inside another box. Please do not ship in a display box alone.


Submit your request

If you are sure you wish to return your item(s), click the button below to fill in our returns request form.

Submit Returns Request


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SX Pro
234 Archway Road
Highgate
London
N6 5AX

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Monday - Friday • 11am - 6:30pm

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Office & Intl. 01462 414 196

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